| Crisis ResponsePrograms and TrainingProviding Technical Assistance and Training for Crisis Response Systems Worldwide |
THE TRAINING Crisis Call Training for Emergency Call Centers is an 8-hour course of instruction. The training is to prepare call-takers of emergency call centers worldwide (911, 999, 112, 113, 117, etc.) how to:
| THE CONTENT Topics covered in Crisis Call Training for Emergency Call Centers include:
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Scenario-based training based on actual calls for service allow the participants to practice the skills and strategies of crisis call management, receive feedback, and promote further discussion of such calls for service.
Train-the-Trainer
Crisis Response Programs and Training offers a train-the-trainer of this Crisis Call Training for Emergency Call Centers. This train-the-trainer is a 16-hour course of instruction delivered virtually in four 4-hour sessions conducted on consecutive days.
This train-the-trainer is open only for those who are currently employed by an emergency communication center. Attendees who fully attend, participate, and pass this course will receive a certificate of completion and access to all training materials.
Due to the intense training of this course it is limited to 10 participants.
Instructor-led Training
Crisis Response Programs and Training can offer this course as instructor-led training delivered directly to telecommunicators. The instructor-led training is an 8-hour course of instruction delivered virtually in 4-hour sessions conducted on consecutive days.
Contact Training@CRPTinc.org to arrange instructor-led trining.
Past Attendees' Comments
"This training program was amazing! This type of training is long overdue. Mental health is ever growing all over the world and as a telecommunicator, we are expected to solve all problems. The tools learned will allow proper techniques and the possibilities of offering a warm hand over to crisis lines or a crisis response team. As a trainer giving feedback can be challenging at times, well not anymore! They will give you great techniques on how to give feedback. I can say the scenarios are real everyday calls that I have actually had most of them before which made the class great as well!
I can't wait to train my agency!What are you waiting for? Take the class!"
~N. Evans, Caddo Parrish Sheriff's Office~
“Definitely would recommend, this relates to so many aspects of our daily duties.”
~V. Davis, Police Communications Officer, Bossier City Police Department~
“A lot of useful information for telecommunicators. Enjoyed having more than one instructor and the fact that they each had a different area of expertise.”
~D. Moore, Assistant Chief, Shreveport Fire Department~
UPCOMING COURSES
click on the course below to be taken to its registration page
Crisis Call Training for Emergency Call Centers Train-the-Trainer
Registration Fee $1,450.
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2025
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